October 16, 2011

BANKS IN IFUGAO TOLD TO DESIGN BETTER CUSTOMER ACCESS

(16Oct2011 by: ifugao posts)
The PDRRMC-Ifugao requests the two biggest banks in the capital town to tap other telecommunication companies. This will fast track to a large extent banking transactions during disaster seasons and out-of-office hours. The two existing banks are the Land Bank of the Philippines -LBP and Philippine National Bank - PNB, both government-run banks.

IFUGAO PDRRMC REQUESTING BANKS TO TAP SERVICES OF OTHER TELECOMMUNICATION SERVICE PROVIDERS
By: 
 Vency D. Bulayungan / PIA-Ifugao
Posted: 15-Oct-2011 / 1 week 2 days ago
LAGAWE, Ifugao,  (PIA)  - -The Provincial Disaster Risk Reduction Management Council (PDRRMC) here requested the two banks in the province to  tap other cell sites as service providers  in order not to paralyze operations even during disaster.
Governor Eugene Balitang, who chairs the PDRRMC,  said that the council will pass a resolution requesting the Land Bank of the Philippines and the Philippine National Bank to make use of the services of Globe and Smart telecom  so that incase one  bogs down,  the other one can still provide the necessary services needed in order that the banks will not go offline to the detriment of the clients.
Both banks  have Globe as service provider  and they  went offline for more than a week because the cell site of Globe bogged down at the height of Typhoon Pedring.
In an earlier interview with Normandy Salagubang,  LBP-Lagawe Branch Manager, he  said  that their computers are linked to their main office  through  Globe as  the service provider. He  explained  that with no signal, they are offline and there are   transactions which they cannot attend to such as withdrawals because they cannot see the balance in the ATMs.
Those who are still maintaining bank books though  can withdraw as they are not affected.
Salagubang said that aside from Globe,  they are also maintaining a landline connected with DIGITEL however, the lines of said telecommunications were also destroyed by the two typhoons. “The landline should have been used by us to call up our other branches so they can check the balance for us but the lines were also destroyed he said.
Parents were complaining because they can not send thru the bank  money of their children studying outside the province  and  yet it was examination time. * (JDP/VDB- PIA CAR,Ifugao)

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